Warranties

All Fassi cranes covered by a specific "Parts & Labor" warranty that guarantees total peace of mind in all circumstances. Fassi's Total Quality philosophy makes it possible to offer a guarantee that is unbeatable for completeness and reliability.

For all warranty inquiries, estimates and final claims please include in your email subject line the model and serial number of the crane.

SE or Wallboard Cranes:

  • 12 Months Hydraulic Component Parts
  • 12 Months Labor
  • 36 Months Structural Components Parts

*SE warranty coverage is subject to the 90 day required maintenance. Verification of completed check sheets and invoices are required to be recorded with Fascan.

Knuckleboom Cranes:

  • 12 Months Hydraulic Component Parts
  • 12 Months Labor
  • 36 Months Structural Components Parts
  • 24 Months Structural With Grab Applications

JEKKO WARRANTY

    Jekko manufacturer’s limited warranty covers the following items against defects in material or workmanship for the following time periods:
  • Structural crane components – twenty four (24) months
  • LMI crane components – twenty-four (24) months
  • All other crane components – twelve (12) months
  • Labor – twelve (12) months
  • JMG WARRANTY

      JMG manufacturer’s limited warranty covers the following items against defects in material or workmanship for the following time periods:
  • Structural crane components – thirty six (36) months
  • All other crane components – twenty four (24) months
  • Labor – twelve (12) months
  • PART WARRANTY

    Fassi/JEKKO/JMG replacement parts are warranted up to twelve months from installation date; proof of invoice to end-user is required. Labor not included.

    EXCLUSIONS

    1. Parts and components not supplied by FASSI/JEKKO/JMG.

    2. The repair or replacement of any covered part if a mechanical breakdown has not occurred.

    3. Any breakdown due to physical damage or collision.

    4. Any breakdown due to overloading, misuse, abuse, negligence, incompetence or lack of maintenance.

    5. Any breakdown due to non-authorized alterations or modifications.

    6. Any breakdown due to fire, theft, vandalism, riot, explosion, act of God, war or environmental damage.

    7. Hydraulic oil, filters, bushings, maintenance parts or materials, wear items, boom slide surfaces, part failure due to excessive wear, shop supplies, cleaners, miscellaneous expenses or taxes.

    8. Any premium for overtime labor requested by customer. Technician over-time, travel time or mileage.

    9. Business interruptions, loss of sales and/or profits, rental or substitute equipment, transportation cost to deliver equipment to/from repair facility, costs of delay for any other special, indirect, incidental or consequential losses, costs or damages.

    10. Liability for or damage to property or injury or death of any person arising out of the operation of the crane.

    11. Any material subject to normal wear and tear and/or deterioration to include but not limited to bushings, seals and guide shoes.

    12. Comebacks or failure from prior use of non factory parts or incorrect diagnosis.

    * Any other charges or associated costs considered to be non-warranty related and/or distributor/manufacturer responsibility.

    HOW TO SUBMIT A WARRANTY CLAIM:

    PICTURES MUST BE TAKEN OF THE WARRANTABLE DEFECT BEFORE REPAIRS

    Please send an email with your pictures and estimate or invoice (if complete) to the warranty department. Please make sure to put the model and serial number of the crane in the subject line.

    *Warranty claims should be submitted within 30 days from the repair date.

    *Claims submitted after 90 days will not be accepted.

    Claims exceeding $1500 in estimated labor cost must have prior authorization.

    Please contact the warranty department for more information.

    Warranty Administrator

    Susanne MacKenzie
    Phone: (410) 885-4127
    Fax: (410) 477-5933
    Email: susannem@fascan.com

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Locate a Dealer:
    QuickTime Version Windows Media Version