Warranties

All Fassi cranes covered by a specific "Parts & Labor" warranty that guarantees total peace of mind in all circumstances. Fassi's Total Quality philosophy makes it possible to offer a guarantee that is unbeatable for completeness and reliability.

For all warranty inquiries, estimates and final claims please include in your email subject line the model and serial number of the crane.

SE or Wallboard Cranes:

*SE warranty coverage is subject to the 90 day required maintenance. Verification of completed check sheets and invoices are required to be recorded with Fascan.

Knuckleboom Cranes:

JEKKO WARRANTY

Jekko manufacturer's limited warranty covers the following items against defects in material or workmanship for the following time periods:

JMG WARRANTY

JMG manufacturer's limited warranty covers the following items against defects in material or workmanship for the following time periods:

PART WARRANTY

Fassi/JEKKO/JMG replacement parts are warranted up to twelve months from installation date; proof of invoice to end-user is required. Labor not included.

EXCLUSIONS

  1. Parts and components not supplied by FASSI/JEKKO/JMG.
  2. The repair or replacement of any covered part if a mechanical breakdown has not occurred.
  3. Any breakdown due to physical damage or collision.
  4. Any breakdown due to overloading, misuse, abuse, negligence, incompetence or lack of maintenance.
  5. Any breakdown due to non-authorized alterations or modifications.
  6. Any breakdown due to fire, theft, vandalism, riot, explosion, act of God, war or environmental damage.
  7. Hydraulic oil, filters, bushings, maintenance parts or materials, wear items, boom slide surfaces, part failure due to excessive wear, shop supplies, cleaners, miscellaneous expenses or taxes.
  8. Any premium for overtime labor requested by customer. Technician over-time, travel time or mileage.
  9. Business interruptions, loss of sales and/or profits, rental or substitute equipment, transportation cost to deliver equipment to/from repair facility, costs of delay for any other special, indirect, incidental or consequential losses, costs or damages.
  10. Liability for or damage to property or injury or death of any person arising out of the operation of the crane.
  11. Any material subject to normal wear and tear and/or deterioration to include but not limited to bushings, seals and guide shoes.
  12. Comebacks or failure from prior use of non factory parts or incorrect diagnosis.

* Any other charges or associated costs considered to be non-warranty related and/or distributor/manufacturer responsibility.

HOW TO SUBMIT A WARRANTY CLAIM:

Warranty Administration

Susanne MacKenzie
Phone: (410) 885-4127
Fax: (410) 477-5933
Email: Contact via email